Refund policy

• We accept returns within 30 days after your order is delivered. To be eligible for a return, the product must include all original parts, accessories, manuals, and packaging. Proof of purchase is required. Products damaged by misuse, improper installation, modification, or failure to follow the instructions are not eligible for return.
• To request a return, contact customerservice@aceminingus.com with your order number, reason for return, and supporting photos if applicable. Once approved, we will provide return instructions and the return address. Returns sent without prior authorization may not be accepted.
• If the product is defective, damaged upon arrival, or incorrect, AceMining will cover the return shipping cost. For change-of-mind returns or products ordered incorrectly by the customer, the customer is responsible for return shipping. Original expedited shipping charges, if any, are non-refundable.
• After receiving and inspecting the returned product, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 5 business days. Your bank or card issuer may require additional processing time.
• Contact us as soon as possible to cancel or modify an order. Cancellation can only be guaranteed before fulfillment begins. Once shipped, the standard return process applies.